Our privacy policies and procedures apply only to personal information about identifiable individuals. They do not apply to commercial information. Personal information does not include the name, title, business address or business telephone number of an employee of an organization. For the purposes of this policy, the term “customer” includes all current, former and prospective customers.
Personal information that the Company may request:
- full name and contact details;
- date of birth, social insurance number and similar information;
- financial information;
- warranty contract information;
- in the event of a claim, our claims department may collect additional information from the customer;
- information that you have authorized us to collect from you or that we are otherwise authorized to collect by law.
Method of collecting personal information:
We only collect your personal information by fair and lawful means and only with your consent or where required or permitted by law. Wherever possible and appropriate, we collect your personal information directly from you or from persons you have chosen to provide us with your personal information. Occasionally, we may collect information about you from other sources with your consent.
Purposes for which we use your information:
- sale of additional warranties and related services;
- administer customer accounts;
- to manage our business, including fulfilling our contractual obligations and auditing our operations;
detect and prevent negligence, fraud and theft;
manage and settle claims;
assess customer satisfaction;
provide you with information about our products or services, invite you to our activities and communicate with you in general.
Disclosure of your personal information
The Company discloses your personal information only in connection with the sale of our products or services to you, or with your express consent, or as required or permitted by law. For example, we may disclose your information :
- when necessary in connection with the sale of our products or the provision of our services;
- when necessary to collect overdue accounts or assess credit eligibility;
- when communication is required as part of a transaction;
- when we reasonably believe that the third party requesting your personal information is your agent.
In addition, we may disclose your personal information to third parties if we undergo a merger, reorganization or similar transaction. We may disclose your personal information both before and after a transaction. However, if the transaction has taken place, we will require the third party to provide a comparable level of protection for your personal information. If the transaction has not taken place, we may, at your request, ask that all documents containing your personal information be securely destroyed or returned to us.
As required by law, we seek your consent before using your personal information for purposes other than those for which you originally consented. You may withdraw your consent at any time, subject to legal and contractual restrictions and reasonable notice. Please note, however, that withdrawing consent may affect our ability to serve you and maintain our relationship.
Since your information can be used to provide you with our services, it is important that it be accurate and up-to-date. Please let us know if any of your information changes so that we can make the necessary changes.
Security of your personal information
We have policies and procedures in place to protect your personal information from loss, unauthorized access, modification or disclosure. In addition, our premises are secure and we have adopted technological safeguards, such as security software, passwords and firewalls to prevent unauthorized access to computers.
Please note that no method of transmitting or storing information is completely secure. Although we take reasonable steps to protect your personal information, it may still be lost, intercepted or misused. We may exchange electronic versions of documents and e-mails with you using business software that is vulnerable to attack by viruses and other destructive electronic programs. We cannot guarantee that all communications and documents sent by e-mail will be received or that such communications and documents will always be virus-free. We do not warrant the integrity or security of electronic communications between us and you consent to our exchange of electronic communications, including unencrypted confidential documents.
Storage of your personal information
The Company retains personal information for as long as necessary for the conduct of its business and the fulfilment of its identified purposes, and for as long as it is reasonable to do so for customer service, legal or commercial purposes. The length of retention depends on the service and the nature of the information.
At the end of this period, the information will be destroyed, erased or depersonalized.
However, we make no commitment to retain information collected for a specific period of time, except where required by applicable law or regulation.
Depending on the nature of the personal information, it may be stored at the Company’s offices, in various computer systems of the Company or its service providers, or in storage facilities of the Company or its service providers.
In some cases, we may deal with external service providers who may hold personal information outside of Quebec. The Company takes reasonable steps to ensure that such external service providers are committed to handling personal information held by the Company in accordance with this Policy and applicable law.
The Company has entered into agreements with its service providers to ensure that:
- information is kept strictly confidential;
- the information is not disclosed to any third party without your prior authorization; and
- security measures are in place to protect information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
Information provided to service providers
When we disclose your personal information to a third party for the purpose of providing services, we take appropriate steps to ensure that the third party uses your personal information only for the services we have identified. The nature of our business sometimes requires us to use the services of service providers who may be in other provinces, in the United States or elsewhere abroad. As a result, your personal information may be transferred outside Quebec and, if so, will be subject to the legal requirements applicable in those provinces and foreign countries, including local requirements to disclose information to courts, police, and national security authorities.
If you would like more information about our policies and procedures regarding the disclosure and handling of information outside of Canada, please contact our Privacy Officer in one of the ways listed below under “Questions or Concerns”.
Access to your personal information
You may request access to any information about you. You may also ask how we have collected it, how we use it and to whom we have disclosed it. Your request for access must be made in writing and sent to our Privacy Officer. We will acknowledge receipt of your request in writing. We may ask you to provide information to allow us to confirm your identity before providing you with the information you have requested. Generally, access is provided free of charge, but if you request a copy or transmission of your information, we may charge a reasonable fee. We will inform you of the amount in advance and give you the opportunity to withdraw your request. We will provide you with access to your information within 30 days of receipt of your request or provide you with written notice that additional time is required to respond to your request.
In some cases, we may not be able to provide you with access to all or part of your information. If we are unable to do so, or if the law does not permit us to do so, we will provide you with an explanation and indicate what other measures are available to you.
If we become aware of an incident involving a breach of confidentiality of your personal information and that this incident represents a risk of serious harm to you, we will notify you in writing. In such a case, the Quebec “Commission d’accès à l’information” would also be notified. A confidentiality incident is any unauthorized access, use or disclosure of personal information, as well as the loss of such information or any other breach in the protection of such information.
Questions or concerns
If you have any questions or concerns, or if you would like more information about our privacy policies and procedures, or if you would like to access your personal information or change any consent regarding the use or disclosure of your personal information, please contact our Privacy Officer at the address below. We take all privacy concerns seriously. We will investigate each concern and seek to resolve it within a reasonable time.
300-11700 rue de l’Avenir
Mirabel, Quebec J7J 0G7
Attention to: Benjamin Plourde, Person in charge of the protection of personal information.